SHIPPING & RETURNS
Shipping
Where We Ship To
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We only ship within the contiguous US.
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We do not ship to Post Office boxes, as they cannot be serviced by UPS Ground.
Where We Ship From
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All products will ship from our distribution center located in New Rochelle, NY.
Carriers
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Depending upon order size and distance, your order will ship either via UPS Ground or Common Carrier. If your order ships via Common Carrier we will reach out to you to verify the delivery address and requirements prior to shipping.
Delivery Times
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Estimated delivery time is 2-7 days from when the order was originally placed, but may be extended during periods of heightened demand.
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Average delivery time will vary based on shipping destination and carrier requirements. The map below shows the estimated transit days for UPS Ground from our distribution center in New Rochelle, NY so you can see how many days your package will take to get from our location to yours.
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Please note that UPS does not count Saturdays, Sundays or Holidays as delivery traveling days. Additionally, your order will typically not ship out the day you place the order. We always work to get everything carefully boxed up and on its way as soon as possible, which is most often the day after you order.
Order Tracking
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Once your order ships, you will receive an email with your tracking information.
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For additional information please contact us at info@CharlesSnackFoods.com
Returns, Claims, and Refund Policies
If you are not satisfied with your delivery please contact us immediately. We will do our best to make things right for you in accordance with our policy for each claim type. Claims must be made within 48 hours after receiving your order.
To submit a claim, you can email us at info@charlessnackfoods.com.